![]() Follow the onscreen installation instructions.Ī bootable installer can be useful if you want to install macOS on multiple computers without downloading the installer each time, or when you can't install using the other methods. Open your Applications folder and double-click the macOS installer, named Install. pkg file, then follow the onscreen instructions to install the macOS installer into your Applications folder. dmg file to open it and see the package (.pkg) file within.ĭouble-click the. The above listed article covers the main uninstallation/installation steps.Use these links to download a macOS disk image (.dmg) file.ĭouble-click the. If you received a specific error when installing/uninstalling Sophos Home, you will need to address it to ensure proper functionality. Scenario 3 - Sophos Home has been re-installed but there were prior installation/uninstallation errors AND/OR the above scenarios did not fix the issue Always ensure to download a new installer from the dashboard when protecting/re-protecting a device: Downloading the Sophos Home installer Re-using previous installers may cause problems such as error messages if the installer is too old, or devices not showing up in the dashboard if the old installer/incorrect installer was used. If you have an existing account, ensure you are not using the account-less download.You are using the correct Sophos Home dashboard (the installed application depends on the dashboard from which the installer was downloaded).When installing Sophos Home, ensure the following: Scenario 2 and 4- Sophos Home has been recently installed but doesn't show up on the Dashboard If you wish to swap your Sophos Home premium license to a different email address, please contact Sophos Home Support for assistance.If you purchased the product using a different email account than the one you were already using, follow these steps to remove Sophos Home and re-install it using the Premium dashboard: How to re-install Sophos Home The dashboard used to download and install Sophos Home must read Premium (otherwise, you may be using a different email address).If you have recently purchased Sophos Home Premium and your previously installed Sophos Home version still reads free, please review the following: Note: If the computer has been manually removed from the Sophos Home dashboard, follow these steps to remove and re-install Sophos Home on the computer: How to re-install Sophos Home Scenario 1 - Sophos Home Free/Trial has been recently upgraded to Premium The below listed solutions cover how to solve the problem, based on specific scenarios. You have used an account-less download instead of downloading Sophos Home from your existing dashboard. ![]() The computer information was removed manually from the Sophos Home Dashboard.Ĥ. ![]() You are accessing the Sophos Home dashboard for a different account than the one that the software was installed under.ģ. The Sophos Home software has been installed using an old installer.Ģ. The usual causes for a computer not showing in the Sophos Home dashboard are:ġ. This article covers how to troubleshoot situations in which Sophos Home is installed on a Windows or MacOS device but does not appear on the Sophos Home Dashboard. Applies to Sophos Home for Windows and MacOS ![]()
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